De-escalation: Providing Steady Presence During Moments of Agitation (Recorded)

***NOTICE: This course will be available through June 30, 2025. Enrollment for this course will close on Monday, June 23 at 11:59 p.m. ET. If you would like to sign up for this course, please sign up by this time. For those who enroll by 6/23 at 11:59 p.m. ET, access to the course, its materials, and certificates will remain open until 6/30/25 at 11:59 p.m. ET and will no longer be available after that deadline. Future enrollment for this course will be moving to a new enrollment management system in July 2025.***

Fee: $0

Content Level: Beginner

Registration Deadline: Monday, June 23, 2025 at 11:59 p.m. EDT

Development Date: March 2024

Target Audience: 988 call line staff and other human services professionals

Format and Delivery Method: This training is constructed as a non-interactive, recorded video-based asynchronous distance learning course. 

Course Description 

Learning Objectives

After completing this course, participants will be able to:

• Identify common activating stimuli for behavioral outbursts in addiction treatment settings.
• Identify de-escalation techniques tailored to individuals facing self-regulation challenges.
• Develop effective communication strategies to defuse tense situations and build rapport with clients.

Course Outline

Asynchonous time determined based on original event held via live webinar. Adapted to be self-paced. Video length is 2:53:13 and covers:

• Challenging judgments around behavioral dysregulation
• Defining escalating behaviors and identifying causes
• Setting the stage for preventing escalation
• Responding effectively to escalation
• Specific techniques for de-escalation

Course Completion Requirements

• Participants must submit a pre-course survey, complete all coursework requirements, and pass the course post-test with a score of at least 80%. Unlimited attempts are allowed.
• The post-course evaluation survey will be immediately available once the required coursework and post-test are finished, and the evaluation must be completed to receive CE credit.
• The CE certificate will be available for download once the evaluation is submitted.

Developed by: 

Daniel King, LCDCIII, Senior Director of Clinical Services at Volunteers of America Ohio & Indiana

Daniel King, LCDCIII, completed an associate of applied science in mental health/addiction studies/developmental disabilities at Columbus State Community College. After working in direct care for several years, he resumed his formal education to earn a bachelor of science in substance abuse counseling at University of Cincinnati. King is currently a graduate student of social work, previously served as part of the staff at the Ohio Chemical Dependency Professionals Board, and identifies as a person in long-term recovery from addiction and mental health challenges. King has experience in direct care, supervision, program development, quality assurance and improvement and professional development. He served as client rights officer at one of Central Ohio's largest SUD treatment organizations. 

Michael Gersz, LPCC-S, LICDC-CS, Director of Outpatient Services at Maryhaven

Michael Gersz, LPCC-S, LICDC-CS, has worked in the behavioral health field for over 14 years and currently holds the license of LPCC-S and LICDC-S. He currently serves as the director of outpatient services at Maryhaven. He received his undergraduate degree from The Ohio State University, majoring in criminology and sociology, and received his graduate degree from the University of Dayton in clinical mental health counseling. Gersz received his advanced chemical dependency certificate from Columbus State Community College and currently serves as an adjunct instructor at CSCC in the Social Work and Human Services Department.

Continuing Education Approvals 

• This course is approved for 3 CE hours for Counselors, Social Workers, and Marriage and Family Therapists, as well as Substance Use Counselors for 2 hours in domain C2 and 1 hour in domain C3 in the state of Ohio.
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Approval Statements

This training is approved by The Ohio State University College of Social Work and accepted by the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board.

The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.

Certificates & CE Reporting

The CE certificate will be available for download in the ScarletCanvas-Catalog Learning Platform once the evaluation survey is submitted. Participants will also receive an automated email from ScarletCanvas-Catalog at notifications@instructure.com containing a link to download the certificate within 24-hours of completion. Ensure you have this email address marked as a safe sender to receive communications from ScarletCanvas-Catalog.

Hours for those with Ohio licenses that are submitted with the evaluation survey will be reported to CE Broker every 14 days (twice per month).

Please note: You may only complete this course ONE time for CE credit. You are welcome to access a course again to revisit content while it is open, but you will only receive one certificate and credit for Ohio licensees will only be reported to CE Broker one time for your completion of this particular course.

Cancellations, Refunds, Grievances, Accessibility Requests & Learning Accommodations

Please visit the Policies section of our website for more information on our processes for cancellations, refunds, grievances, course completions & certificates, participant conduct, and accessibility requests and learning accommodations.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this course, please contact CSW Accessibility as early as possible and in advance of the training start date by email at csw-accessibility@osu.edu or call 614-688-1657. Requests received at least 14-days prior to the date you plan to begin a course will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.

Questions, Concerns, or Feedback? Contact Us!

If you have any questions, concerns, or feedback about the course content or delivery format, please contact the CSW Office of Continuing Education at cswce@osu.edu. For questions related to the course content, our office will facilitate communication with the course instructor on your behalf and connect you, if applicable. Presenter contact information will be provided within the course for questions, feedback, or comments.

The Ohio State University, College of Social Work, Office of Continuing Education, 302 Stillman Hall, 1947 College Road, Columbus, OH, 43210. Phone: (614) 292-3032 Email: cswce@osu.edu Website: csw.osu.edu/continuing-education/   

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