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Intersectionality of Identity and Supporting Callers with Diversity-Related Stressors (Recorded)

3.25 credits


Full course description

Course Description 

This free, 3.25-hour training features one module with an edited recording of a live 988 & CareLine Development Training Series session that was first held as a Zoom Webinar on May 19th, 2023. 

Callers at times may present with questions and/or concerns that are related to their intersectional identities in areas such as their race, age, class, gender, sexual orientation, ability, national origin, religion, etcetera. This course highlights the concept of intersectionality, and ties that into the potential challenges and stressors callers may present with that are exacerbated by their intersectional identities, along with ways to respond to callers within a framework of cultural humility and culturally responsive practice. Have you heard the term “intersectionality” as coined by Kimberle´ Crenshaw and want to learn more about the origins of this term and its application to social work practice? Are you interested in understanding more about “critical race theory” as you encounter the term amidst the current political rhetoric built up around this concept today? What about Black Feminist thought and what that may have to contribute to liberatory social work practice? Are you interested in exploring how identity-based politics may be impacting upon client systems you are serving today? Come join us for a robust conversation about these concepts as we explore how the theory can inform your practice to support the intersectional identities of your callers, and your ability to engage in anti-oppressive social work practice with them.

Learning Objectives

  • Describe intersectionality and identity politics in the context of critical race theory and black feminist thought.
  • Identify three ways critical race theory and black feminist thought informs liberatory social work practice.
  • Examine examples of practice interventions informed by intersectionality that can be used in anti-oppressive social work practice with callers.

Continuing Education Information

Effective January 26, 2024, the new classifications for this course are as follows:

  • Classifications
    • Three and one-quarter (3.25) CE clock hours
    • Content Level: Beginner
    • Meets requirements for OCSWMFT Board
    • Meets requirements for OCDP Board in
      • Prevention: CC - Cultural Competence in Prevention
      • Treatment: C2 - Counseling Procedures and Strategies as applied to those with Substance Use Disorder
  • Course Format & Completion Requirements
    • This course is asynchronous with one module created from a recording of a live training. 
  • Certificate & Reporting 
    • Once your evaluation/feedback survey is submitted, ScarletCanvas-Catalog will generate your CE certificate/certificate of attendance for download and/or print
    • CE hours will be reported to CE Broker within 14 business days for active and eligible OCSWMFTB and OCDPB licensees who provide their full license number(s) with their course evaluation/feedback survey.

The Ohio State University College of Social Work, (Provider: RCST111747), is an approved provider for The State of Ohio Counselor, Social Worker and Marriage and Family Therapist (OCSWMFT) Board

The Ohio State University College of Social Work, (Provider: 50-24068), is an approved provider for The Ohio Chemical Dependency Professionals (OCDP) Board.

Don't see your licensing board or certifying entity/agency listed as an approved CE provider above? Please contact your licensing board or certifying entity/agency directly to find out if they will accept CE clock hours awarded by OSU College of Social Work.

New ScarletCanvas User?

ScarletCanvas is the official professional development learning management system at Ohio State. It is a one-stop shop to manage your courses providing a set of integrated web course tools that can be used to supplement a class taught mostly face-to-face or can be used to teach an online course partially or entirely at a distance.

We recommend that you review the guidance below prior to the start of the course. It will help you navigate the course. Please refer back to these links as needed throughout your time in the course.

Please note, ScarletCanvas and CarmenCanvas are two different systems. ScarletCanvas houses the University's professional development courses, while CarmenCanvas houses our academic courses. Your CarmenCanvas sign in information does not transfer to ScarletCanvas.

  • ScarletCanvas Browser & Computer Requirements
    • Use Chrome browser for Windows and MacOS (make sure both the browser and your computer OS are current and do not need updating).
      • Internet Explorer and Microsoft Edge do not seem to be compatible.
      • If you experience issues with the CAPTCHA (I’m not a robot verification) upon registration, we have found it resolves itself when using a current Chrome browser.
  • Set up messages from Instructure/ScarletCanvas-Catalog at as a trusted/whitelisted email address in your email contacts, so that our messages/announcements aren't routed to your Junk/Spam folder. 
    • Messages sent to you via this system will list Instructure/Canvas Catalog as the Sender, not OSU CSW.
  • If you are licensed by The State of Ohio CSWMFT and CDP Boards, please be sure to enter your full license number in the Professional License Information field upon registration and when completing the training evaluation.
  • After you enroll you will receive two automated emails, one with the subject "Please confirm your email address - Ohio State ScarletCanvas." Use the link in that email to set up the password you would like to use for your account.


We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. If you require an accommodation to participate in this course, please contact CSW Accessibility as early as possible and in advance of the training start date by email at or call 614-688-1657.

Requests received at least 14-days prior to the event will generally allow us to provide seamless access, but the College will make every effort to meet requests that we receive regardless of lead time.

Complaint, Refund, No-Show, & Cancellation Policies

We are committed to providing an optimal learning experience for our course participants. However, we recognize that on occasion something unexpected may occur that would keep you from attending a training, or that there may be an instance that requires us to review circumstances that have caused concern for a participant, an instructor, or both. Please visit our Complaint, Refund, No-Show, & Cancellation Policies for more information on this process.

Contact Us

The Ohio State University, College of Social Work, Office of Continuing Education, 302 Stillman Hall, 1947 College Road, Columbus OH, 43210. Phone: (614) 292-3032. Email: Website:

Sign up for this course today!